The Smiley Process
We’re committed to working with your bank to help you grow and support your customers.
Service with a Smiley™ is a company-wide standard for building relationships with our partners.
End-to-end Support Speak to a person on every level of our support model.
Value We work to go further than what’s asked in every interaction.
Experience Your experience combined with our expertise is the competitive edge.
“If you partner with folks that appreciate and share your mission, you can work through some of these complexities and costs much more smoothly than if you had one of the mega core providers where you are a tiny sliver of their customer base.”
People
Everything goes back to people. It’s people who write the systems, who install the systems, and who teach the systems.
Process
A strong relationship between partners paves the way for thoughtful integration of technology.
Technology
Our technology enables banks to deliver exceptional customer experiences.
Resolution Rates
Calls Answered <20 Seconds
Average Call Length
Same-day Resolution
"The Smiley Technologies, Inc. team leaves nothing to chance and walked with us every step of the way during our recent core conversion. We were happy to host them and have their support to build better systems for our employees and customers during a pivotal week for our bank!"
Support Structure We're committed to making room for conversations around any focus area. You choose the cadence whether it's monthly, bi-monthly, or quarterly.
